White Papers/Publications
(To view papers, click on underlined words.)
'Outsourcing': Is it really strategic?
Is outsourcing really strategic at the level of the enterprise as the vendors would have us think?
Customer Centricity: Is it more than CRM?
A look beyond the database and contact center at the realities of sustaining competitive advantage
The Digital Divide ~ Debunking the 'Optimists' ***
One for the biggest headaches for Government: are they throwing money at the wrong problems?
IT Capital Budgeting: Is there more to it than meets the eye?
A look at the process of capital investment projects in large organizations from a financial and management theory perspective
***Conferences with speaking engagements
Kingston University, London ~ ~ March 2007
eGov05 ~ Brunel University, London ~~ September 13, 2005
IPSI ~ Pescara, Italy ~~ July 28, 2005
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