White Papers/Publications

   











 

Recent Publications and Papers  ***
(To view papers, click on underlined words.)

'Outsourcing': Is it really strategic?

Is outsourcing really strategic at the level of the enterprise as the vendors would have us think?

Customer Centricity: Is it more than CRM?

A look beyond the database and contact center at the realities of sustaining competitive advantage

The Digital Divide ~ Debunking the 'Optimists'   ***

One for the biggest headaches for Government: are they throwing money at the wrong problems?

IT Capital Budgeting: Is there more to it than meets the eye?

A look at the process of capital investment projects in large organizations from a financial and management theory perspective

 ***Conferences with speaking engagements

Kingston University, London ~ ~ March 2007

eGov05 ~ Brunel University, London ~~ September 13, 2005

IPSI ~ Pescara, Italy  ~~ July 28, 2005

 

 

 

 
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