"Insight + Innovation = Customer Satisfaction"
1st
Advisory Ltd
looks beyond the SLA
(service level agreement) to achieve market differentiation and
service excellence
for the Provider by identifying innovative
customer business solutions and affinity building initiatives. Services include:
Affinity
Evaluation involving
a non-intrusive, insightful and expert evaluation of opportunities and
expectations, with particular emphasis on innovative ways to improve Stakeholder business and the Provider/User
relationship.
Demand
Advisory resulting from
the procurement and pre-qualification services provided by 1st
Advisory Ltd
to its clients. Providers may receive an RFP (Request for Proposal) or
alternatively request advice or Research on general demand trends or more specific market intelligence.
Operational
Support by 'C'-level professionals with Tier-1 experience of business and technology. Services include
Provider strategic alignment assessment, capability reengineering and
interim account management.
Regular Reviews based
on an objective assessment of Providers' areas of specialization,
delivery capability and track record.